How can we help?
We are here to listen and support you. We are a safe place to talk through your experiences, your needs and your options.
We know that no situation is the same and everyone is at a different stage in their journey, so where ever you are, we can provide emotional support and if you are not ready to leave we can give practical advice around safety at home.
If you are starting to think about how you can leave we are here to help you plan leaving safely. If you have left we can support your recovery.
We offer a large range of services, if there is something specific that may help you please ask but here are some of the services we offer:
- Advice and support by phone or email – both practical and emotional support and information
- Recovery support groups for adults such as Hope2Recovery and Power to Change
- Finding refuge spaces for you, and your children
- A property security assessment and locks changed
- Accompanying you to appointments such as court proceedings
- Recovery support for children that have experienced domestic abuse
- Awareness raising of domestic abuse and training within business, education and the community
If we can’t help with something we will be able to put you in touch with a caring agency or organisation that will be able to help.
What is Domestic Abuse
We define domestic abuse as an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour.
Recognising signs of Domestic Abuse
Answer our questions to help you to recognise if you, or someone you know, are in an abusive relationship. Abuse is never acceptable and we are here to help.
Keeping you & your family safe
One way to protect yourself and your children from domestic abuse is to develop a personal safety plan. We can help with advice on what to do after you have left.
Contact Us
We are here to listen to you, believe you and support you. Contact us in confidence.
We are open: Monday to Friday 9.30 – 16.00
We have a 24 hour answerphone which operates outside office hours and also during office hours should we be unable to answer the telephone. If the phone is unanswered please leave a short clear message with safe contact details and we will ring you back.
Other Useful Numbers
- Your Sanctuary Helpline: 01483 776822 (open 7 days 9am – 9pm)
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The freephone, (open 24-hours) National Domestic Abuse Helpline
- Surrey Police: 999 (in emergency) & 101 (non-emergency)
Worried about someone?
If they tell you they are being abused, you may be the first person they have confided in and may be their only opportunity to access support. It is critical that you listen to them and believe them. Try not to judge them. Respond safely and appropriately with kindness and concern.
