The North Surrey Domestic Abuse Service is managed by Citizens Advice Elmbridge (West). We provide free, confidential, independent and impartial advice to anyone aged 16 or above affected by domestic abuse living in the boroughs of Epsom & Ewell, Elmbridge or Spelthorne.

All our outreach workers are fully qualified Citizens Advice advisers who have also received specialist training in domestic abuse related matters and are qualified Independent Domestic Violence Advisers. We can assist by giving skilled practical help, ongoing emotional support, and information and advice on issues such as safety planning, housing rights, relationships and separation, civil and criminal court proceedings, and the needs of children affected by domestic abuse. The support offered can be on the telephone, face to face at a safe venue, or by email.

We work in partnership with the other Surrey Domestic Abuse Services. Our shared values are:

• Empowering survivors to make decisions about their own future
• Increasing safety
• Reducing risk
• Working for Justice
• Ensuring equality of opportunity & access to services
• Promoting recovery and positive futures
• Report centrally
• Ensure representation at essential Surrey DA meetings & other relevant groups
• Continue to innovate & provide the best value services
• Work with partners & funders to ensure that the needs and voices of survivors are valued

The Citizens Advice service helps people solve their legal, consumer and other problems by providing free advice, and by influencing policymakers. Every Citizens Advice centre is a registered charity and more than 21,000 of the people involved in the service are trained volunteers, helping people to resolve nearly 5.3 million new problems a year.

Our Values

Our values are to:

• Focus on clients
• Achieve results
• Promote equality and fairness
• Work together
• Value each other
• Continually improve our service