The experience of Citizens Advice centre gives a unique, fresh insight into the problems facing UK citizens.  The Citizens Advice service has always provided free, independent advice and used clients’ experiences to influence national and local services and policies.

Citizens Advice collects evidence from our clients’ problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues, contributing to public debate and informing legislation.

Citizens Advice regularly publish evidence reports, briefings, responses to consultations and parliamentary briefings. These documents can be viewed on our national website www.citizensadvice.org.uk, or click the links above to go directly to the section.  A huge range of issues is covered, including consumer, debt, housing. benefits, immigration, employment, legal matters and health.